At Dras, we are committed to delivering products of the highest quality. However, if you're not satisfied with your order, here's what you need to know:

 

 

Eligibility for Returns

You may request a return or replacement if:

• The product is damaged, leaking, or defective upon delivery

• You received the wrong product or quantity

• The product is past its expiry date (for ice or water)

Important: Returns must be reported within 24 hours of delivery. Please share clear photos of the damaged or incorrect product to help us process your request faster.

 

 

Non-Returnable Items

Due to the perishable nature of our products, we cannot accept returns for:

• Products that have been opened, used, or consumed

• Ice that has melted due to improper storage after delivery

• Orders where damage or defects were not reported within 24 hours

 

 

How to Initiate a Return

1. Contact us at info@drasice.com or call 913-895-1084 within 24 hours of delivery.

2. Provide your order number, details of the issue, and supporting photos

3. Our team will review your request and arrange for a replacement or refund within 3-5 business days

 

 

Refunds

Approved refunds will be processed within 5-7 business days and credited to your original payment method. For subscription orders, adjustments will be made in your next billing cycle.

 

 

Replacement Policy

If a product is damaged or defective, we will arrange for a free replacement at no additional cost. Replacement orders are prioritised for faster delivery.

 

 

Questions?

If you have any concerns about your order, feel free to reach out to us at  info@drasice.com. We're here to help.